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707
Alexander Road, Suite 102 Princeton, New Jersey 08540
Membership Package
· Complete Assessment A Secure@Home™ geriatric care manager will visit members in their homes to talk about their needs and concerns regarding overall health and wellness. The process will last 1½ - 2 hours. This visit is necessary for a member to participate. Membership starts the day of the visit for the following 12 months. Members will be visited annually around the anniversary of the membership. Following is a list of what will be discussed. o Home Safety: This includes documenting any hazards in the home such as throw carpets, uneven flooring, stair rails. o Physical: Discussing the member’s medical conditions including: recent and past surgeries, chronic illnesses. We will also determine member’s ability to perform all the acts of daily living. In this section, we will note all medications that the member takes regularly and physicians’ contact information. o Mental Health: The member will be assessed to determine potential depression, isolation, and any other mental conditions. o Cognitive Faculties: The member will be assessed to determine if there are any memory issues that would warrant further evaluation. o Support Network/Emergency Information: We will do an overview of a member’s support network including children, friends and other nearby relatives. We will document the member’s health and prescription plans, preferred pharmacy and hospital, and long-term care insurance. · Care Plan o The care plan is a report of what was observed during the assessment. It will include all relevant contact information including: medications currently taking, children’s location, physicians, emergency information, and insurance. The member will be given a copy of the plan and asked to approve that all of the information is correct. o The plan will also include suggestions to help rectify any potential safety hazards in the home and/or address any health-related concerns. o Adult children or other relatives may be given a copy of the report if the member desires. Secure@Home will keep a copy of the report locked in a file cabinet in its office. Secure@Home will also keep a copy of the report in its secure database. o The care plan allows Secure@Home to have the most up-to-date information about its members so that should a health crisis occur, Secure@Home is ready to take action. · 24-hour Emergency Telephone Availability o Select members of the Jewish Family & Children’s staff will be on-call 24/7 to manage emergencies over the phone.
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Members have one phone
number to reach Secure@Home anytime day or night – o On-call staff will have access to the member’s care plan to help make any decisions. Depending on the situation, the staff will make the necessary phone calls/referrals. o Secure@Home has established relationships with various home care agencies. If there’s an emergency during weekend or evening hours, Secure@Home will work with its home care partners to satisfy the need. · Care Management Hours o Members will receive care management hours (coordination of services) per year – up to 3 hours per single; up to 5 hours per couple – as part of the membership package. Care management constitutes the following: coordinating health-related services, communicating (e.g. phone, in-person) with family/healthcare providers about a member’s situation and/or advocating for services, and/or meeting with a member in a facility (e.g. rehab, hospital). o Care management is NOT chore corps, member maintenance (referrals to qualified trades people), monthly hellos, information/referral. These services are included in the membership. It’s important to note that private geriatric care managers charge per contact with members regardless of the type of question/involvement. o Care management hours will cost $75/hour after the included hours (3 or 5 hours) are used. Hours will be billed in 15-minute increments with the first five minutes at no charge. After 20 hours/25 hours of paid care management are used within one year, the rate will be $50/hour. Secure@Home staff will inform members when care management hours are being used. Monthly statements will be generated as care management hours are used. o Travel beyond 15-minutes (one way) from the Secure@Home office will be billed at $40/hour. Hours will be billed in 15-minute increments (note: travel time does not apply to yearly assessments). o Unused care management hours cannot be carried over to the following year nor can it be transferred to another member outside the household. · Chore Corps o Chore Core is a service to provide some extra helping hands with those household chores that require it, including, but not limited to: changing hard-to-reach light bulbs; changing smoke detector batteries, packing up boxes, etc. o Members can participate in the chore corps quarterly (once every three months). Should a member require more assistance in between visits, Secure@Home will do its best to satisfy the request. Secure@Home anticipates each visit lasting no more than 2-3 hours, and, depending on what’s required, there may be 1-2 people work on the task. It can also be a few tasks bundled together that can be completed in one visit.
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Scheduling will be handled
by Secure@Home staff Davida Nugiel. Davida can be contacted · Cultural/Wellness Lectures o Secure@Home members will be invited to join and hear various speakers, special events and engagements that will be coordinated for them. · Member Maintenance List o Members will have access to our qualified list of vendors who will be able to provide home maintenance services including, but not limited to: electrical work, plumbing and snow removal. o Members may call Secure@Home staff member Deb Hornstra at 609-987-8121 to request a vendor. o Members will pay vendors directly for services rendered. · Monthly Hello o Secure@Home staff and volunteers will reach out to all members monthly at a minimum via telephone or email (depending on members’ preference). Depending on the needs of the members, the calls/emails may be more frequent. · Transportation o Stout’s Charter Service § Members will be able to schedule rides through Stout’s Charter Service. The cost will be $1.50 per mile which includes a $1 per mile subsidy from Secure@Home. For trips further than the greater Mercer County area (e.g. Newark airport), costs will be calculated as a set rate. § Reservations need to be at least 24 hours in advance. § Members will call 609-883-8891 ext. 19 to schedule a pick-up between the hours of 8:30 – 5:00 p.m. Monday – Friday. § Stout’s Charter Service can accommodate any size group. § When members call to make an appointment they will be given the exact miles and cost of the trip at $1.50 per mile. § Members will pay the drivers cash or by credit card. § If members intend on paying in cash they will be asked to have the exact change for the driver. If members intend to pay by credit card (Mastercard, Visa, Amex.), they will be asked to provide the necessary information (name on card, type of card, card #, exp. date, security code, address, contact phone) when they make the trip reservation. o Ride Provide § Members will be able to join RideProvide without membership fees (savings of $35/year) and enjoy a $1 discount per ride. Secure@Home will pay the $35 membership fee. § Before the $1 subsidy, the costs are: $6 for one zone; $10 for two zones; $15 for three zones. Zones are considered towns (e.g. any ride within a town: $6; driving from one town to a neighboring town: $10). § Those who are interested in using RideProvide will need to create an account with RideProvide (609-452-5140). Fees will be deducted from a member’s account. § Please note, we were informed that Ride Provide has put a temporary hold on new memberships; those interested in joining are encouraged to call and put their name on the wait list. o Secure@Home has formed a partnership with another non-profit that will be providing us with the use of their vans for group outings which can take place any day or evening. · Information/Referral o Members can contact Secure@Home to get a referral about any health-related service they may need, including home care agencies and physicians. Secure@Home has developed relationships with home care agencies in the community, many of whom have given a discount to Secure@Home members. The discounts range from 5% - 10%. o Members will need to be responsible for the fees attached to the service. |
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